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Effective Date: [May 1, 2025]
This Privacy Policy describes how swordestiny ("we", "our", "the Game") collects, uses, stores, discloses, and protects your personal data when you access or interact with our game, official website, or related services.
By using the Game, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from accessing or using the Game.
1. Information We Collect
We collect different categories of information depending on how you interact with our services:
1.1 Information You Provide Directly
•Account Registration: When you register or log in (via email, phone number, third-party services like Apple, Google, Facebook, etc.), we collect identifiers such as username, nickname, avatar, region, and login credentials.
•Customer Support: If you contact us, we collect your email address and any other information you provide to resolve your issue.
•In-game Communication: We may collect messages or voice chat data for moderation, safety, and service improvement purposes.
•Surveys, Events, and Feedback: Participation in surveys or in-game activities may involve the voluntary submission of data like age group, preferences, or responses.
1.2 Information Collected Automatically
•Device Data: Device type, operating system, unique device identifiers (IDFA/GAID), screen resolution, and hardware specifications.
•Network Information: IP address, language settings, time zone, and mobile carrier.
•Usage Data: Game progress, login times, session duration, interactions with features, crash reports, error logs, click behavior, etc.
•Location Data: Approximate location based on IP address, where applicable.
1.3 Transaction and Purchase Information
When you make in-app purchases, we collect transaction data including:
•Item purchased;
•Amount paid;
•Currency used;
•Transaction ID (Note: Payments are processed by third-party platforms. We do not collect or store credit card numbers or billing details.).
2. How We Use Your Information
We use your data for the following purposes:
•To provide game services: Enabling logins, saving progress, matching gameplay preferences, and syncing across devices.
•To personalize content: Recommending events, activities, or rewards based on behavior.
•To improve gameplay experience: Monitoring system performance, identifying bugs, and optimizing functionality.
•To manage user safety: Moderating content, preventing cheating or fraud, and enforcing our terms of service.
•To support customer service: Responding to feedback or resolving disputes.
•To comply with legal obligations: Responding to lawful requests or regulatory audits.
3. Sharing and Disclosure of Data
We do not sell your personal information to third parties.
We may share your data in the following cases:
3.1 With Service Providers
We work with third-party vendors to help us operate and improve the Game. These may include:
•Cloud hosting services;
•Analytics providers (e.g., Firebase, Adjust);
•Push notification services;
•Payment processors.
These vendors are contractually obligated to use your data only for the services they provide to us and to handle it securely.
3.2 Legal and Safety Requirements
We may disclose your information when required by law, or when necessary to:
•Comply with legal processes or governmental requests;
•Enforce our Terms of Service;
•Protect the rights, property, or safety of our users or the public.
4. Data Retention
We retain personal data only as long as necessary to provide our services or fulfill the purposes outlined in this policy. We may retain data longer if required by law, or to resolve disputes and enforce our agreements.
If you request account deletion, we will erase or anonymize your personal information unless retention is legally required.
5. Your Rights and Choices
Depending on your region, you may have the following rights:
•Access: Request a copy of your personal data;
•Correction: Correct inaccurate or outdated information;
•Deletion: Request deletion of your data, subject to applicable laws;
•Objection: Object to certain types of data processing;
•Withdrawal of Consent: Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at: cs@swordestiny.com.
We will respond to valid requests within 3-7days, and in accordance with applicable laws.
6. Data Security
We use industry-standard technical and organizational measures to protect your data, including:
•Encrypted data transmission;
•Access control and authentication;
•Regular security assessments.
Despite our efforts, no system can guarantee 100% security. We encourage users to take precautions, such as using strong passwords and not sharing account credentials.
7. Children’s Privacy
The Game is not intended for children under the age of 13 (or the age of digital consent in your jurisdiction). We do not knowingly collect personal data from children without verified parental consent.
If you believe we have collected data from a child without appropriate consent, please contact us immediately.
8. International Data Transfers
Your information may be processed on servers located outside of your country of residence, including in countries where data protection laws may differ. By using the Game, you consent to such international transfers, where permitted by law.
9. Third-Party Services
The Game may contain links to third-party services (e.g., social media platforms, ad networks). These services have their own privacy practices, which we do not control. We encourage you to review their privacy policies before interacting with them.
10. Updates to This Policy
We may update this Privacy Policy periodically. We will post the latest version on our website or notify you in-game. Your continued use of the Game after changes have been made constitutes acceptance of the updated terms.
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Last Updated: [May 15, 2025]
Welcome to our game! Before you begin exploring the world we've created, please take a moment to read these Terms and Conditions ("Terms"). By accessing or using our mobile game ("the Game"), you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, please refrain from using the Game.
1. Eligibility
You must be at least 13 years old (or the minimum legal age in your jurisdiction) to use the Game. Users under this age must obtain parental or guardian consent. By using the Game, you confirm that you meet this requirement.
2. User Account
Some features may require you to create an account. When doing so, please:
•Provide truthful, accurate, and complete information.
•Keep your login details secure and confidential.
•Take responsibility for any activities that occur under your account.
•Sharing, selling, or transferring your account is prohibited. If you suspect unauthorized access, please contact us immediately.
3. Virtual Items and In-Game Purchases
The Game may offer virtual items (such as coins, characters, or power-ups) that can be purchased with real money. Please note:
•All purchases are final and non-refundable unless otherwise required by local consumer protection laws.
•Virtual items do not represent a tangible value and cannot be exchanged outside the Game.
•We reserve the right to adjust, modify, or discontinue virtual items at any time.
If a purchase was made without authorization, please notify our support team as soon as possible.
4. Code of Conduct
We want the Game to be a fun, safe environment for everyone. By using the Game, you agree not to:
•Engage in bullying, harassment, hate speech, or offensive behavior.
•Use cheats, bots, or third-party software to gain unfair advantages.
•Post or share inappropriate or illegal content.
•Infringe on the rights of others, including intellectual property rights.
Violations of these rules may result in warnings, suspension, or permanent banning of your account.
5. Intellectual Property
All game content (including artwork, text, music, code, and other assets) is the property of the game developer and protected by copyright and other intellectual property laws. You may not:
•Copy, modify, or distribute any part of the Game without written permission.
•Create derivative works based on the Game content.
User-generated content submitted to the Game may be used by us for promotional or community purposes with appropriate credit where possible.
6. Updates and Changes
We may release patches, updates, or new versions of the Game to enhance gameplay, add features, or resolve bugs. These updates may happen automatically. While we aim to ensure stability, we are not liable for any interruptions or data loss that may result from updates.
7. Account Suspension and Termination
We reserve the right to suspend or terminate your access to the Game if you:
•Violate these Terms;
•Engage in fraudulent, illegal, or harmful behavior;
•Interfere with the normal operation of the Game.
We will make reasonable efforts to notify you in case of any such actions, and you may appeal any decision by contacting our support team.
8. Limitation of Liability
While we strive to provide a stable and enjoyable experience, we cannot guarantee uninterrupted service. The Game is provided on an "as is" and "as available" basis.
We are not responsible for:
•Any loss or damage arising from the use or inability to use the Game.
•Unauthorized access to your account or personal data.
•Errors, bugs, or system failures.
Some jurisdictions do not allow certain limitations, so these exclusions may not apply to you.
9. Privacy and Data Protection
We take your privacy seriously. For details on how we collect, use, and protect your data, please refer to our Privacy Policy. We strive to comply with applicable data protection regulations in all jurisdictions where the Game is available.
10. Dispute Resolution and Governing Law
We encourage users to contact us directly with any questions, concerns, or complaints. Most issues can be resolved quickly and informally through our support team.
If a formal dispute arises and cannot be resolved informally, it will be governed by and construed in accordance with the laws of Australia. Disputes will be resolved through binding arbitration or by a court of competent jurisdiction, as appropriate and in accordance with applicable Australian law.
11. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top. Continued use of the Game after such updates constitutes your acceptance of the revised Terms.
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If you are not satisfied with your purchase, or believe something went wrong, we’re here to help. Please contact our support team to request a refund:
cs@swordestiny.com
Include your:
•Username or account ID;
•Purchase details (what you bought and when);
•Reason for the refund request.
We review each request on a case-by-case basis. In some cases, refunds may not be possible (e.g. if the item was used, or the purchase was made a long time ago).
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Step into a realm where destiny is forged by the sword and every choice echoes through time. We craft more than just games — we create living worlds where characters breathe, stories unfold, and legends are born.
Here, strategy meets soul, and every battle is a step toward your own epic saga. Our passion lies in blending breathtaking art with deep, emotional gameplay that stays with you long after you put the device down.
This isn’t just another game. It’s a journey into a vivid, ever-changing universe — ready for those who dare to wield fate in their hands.
